Shipping & delivery

Ordered by 12.00 noon – dispatched the same day (Monday – Friday)

Delivery promise

All orders received by 12.00 noon from Monday to Friday will be dispatched on the same day.

Shipping

We only ship to the following countries:

  • Belgium
  • Bulgaria
  • Denmark
  • Germany
  • Estonia
  • Finland
  • France
  • Greece
  • Ireland
  • Italy
  • Croatia
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Switzerland
  • Slovakia
  • Slovenia
  • Spain
  • Czech Republic

Shipping is carried out by the following transport companies:

  • Swiss Post (Switzerland)
  • DHL (Germany)

Depending on the shipping country, other shipping service providers may also be commissioned for delivery.

The standard transit times without posting day (Monday to Friday, excluding Saturday and Sunday) are as follows:

  • Switzerland: 1-2 days
  • Germany: 1-2 days
  • Austria: 3-5 days
  • Other EU countries: 5-10 days

Delivery

Shipping from an order value of 30 CHF / 30 Euro is free of charge for the following shipping target countries:

  • Switzerland
  • Liechtenstein
  • Germany
  • Austria

For orders with a value of less than 30 CHF / 30 Euro we charge the following shipping costs:

  • Switzerland: 8.00 CHF
  • Germany: 8.00 Euro
  • Austria: 8.00 Euro

The prices quoted include VAT of the respective country.

A cheaper shipping alternative (e.g. in a letter) is not possible due to the lack of insurance and tracking.
Flat-rate shipping costs for other EU countries
For all other EU countries we charge – regardless of the order value – a Shipping costs of 15.99 Euro plus VAT. VAT of the respective country.

Black Week / Christmas

During Black Week and the Christmas period, there may be delays on the part of the transport service providers due to the large number of orders and large parcel volumes.

Incorrect address / subsequent delivery

In the event of a new shipment due to an incorrect address provided by the buyer, we reserve the right to claim the flat-rate shipping fee retrospectively. The flat rate is 8.00 € / 8.00 CHF. It is the buyer’s duty to check all details before completing the order process.

Shipping of electrical appliances

Due to the Electrical and Electronic Equipment Act and the WEEE directives within the EU , electrical appliances can only be shipped to the following countries:

  • Germany
  • Liechtenstein
  • Luxembourg
  • Netherlands
  • Switzerland
  • Austria

Electrical appliances will not be shipped to any other EU member state.