The products have a total warranty (guarantee) of 24 months from the date of receipt of the order. Wearing parts are completely excluded from the guarantee.
The following are considered wear parts:
- Battery (The device’s battery has a service life of approx. 500 complete charging cycles. After that, the battery still provides approx. 80% of its original capacity).
- Gaskets (adapters and bottle warmers)
The guarantee is also excluded:
- If the defect is due to improper handling or use of the product other than its normal use.
- If the defect is due to a malfunction caused by incorrect operation and not in accordance with the instructions in the respective user manual
described in the operating instructions.
- If the defect is due to an external intervention “third-party intervention”, in particular repairs and interventions by persons who have not been authorized for this purpose by LIINI GmbH
have been authorized.
- If the product has been damaged due towater contact / water damage.
- Normal signs of wear and tear do not trigger any warranty.
LIINI GmbH can provide the guarantee either partially (e.g. spare parts such as seals) or complete replacement with an equivalent product.
For the purpose of verifying the warranty claim, the customer must solve a ticket under the corresponding category “Problem with device / defect” in the ticket system at www.LIINI.ch/support. and provide the following evidence:
- Video on which the problem is apparent
- Figure 1: Front of the device
- Figure 2: Rear of the device
- Figure 3: Bottom side of the device
- Figure 4: Heating plate of the device
If LIINI GmbH detects corresponding damage to the device (e.g. misshapen heating plate, untypical scratches or dents, etc.) any warranty is excluded.
By submitting the ticket, the customer confirms that all information is true. Should it become apparent during the processing of the warranty case that facts of warranty fraud exist, LIINI GmbH reserves the right to take appropriate legal action.