scope

These General Terms and Conditions (hereinafter also referred to as “GTC”) apply to all contracts concluded through the online store of LIINI AG, Bahnhofstrasse 21, 4571 Lüterkofen, Switzerland (hereinafter also referred to as “Seller”), and the customer. The online store can be accessed at www.LIINI.ch, as well as at www.LIINI.de, www.LIINI.at, www.LIINI.fr, and www.LIINI.it; these Terms and Conditions apply equally to all of these domains. The version of the GTC valid at the time the contract is concluded shall apply. LIINI AG reserves the right to amend the Terms and Conditions at any time without prior notice. We do not accept deviating terms and conditions of the customer. This also applies if we do not expressly object to the inclusion.

Offer; Retention of title

The offer is valid as long as it can be seen in the online shop and / or stocks last. Price and range changes are reserved at any time and do not have to be announced in advance. The images / product photos displayed in the online shop as well as all information on the products are used for illustration and are non-binding at all times. They may differ from the real product.

The delivered goods remain the property of LIINI AG until the purchase price has been paid in full.

Prices

On www.LIINI.ch, prices are displayed either in CHF (Switzerland & Liechtenstein) or EUR (EU member states), depending on the user’s location (geolocation via IP address). On www.LIINI.de, www.LIINI.at, www.LIINI.fr, and www.LIINI.it, prices are always listed in EUR. All prices include the value-added tax applicable in the respective country.

Exclusion of other discounts and vouchers during special promotions

During certain special promotions, such as Black Friday, Christmas promotions or comparable promotional periods, other discounts, voucher codes or promotions are excluded. Existing discounts, discount agreements or promotions cannot be combined or applied during these periods.

Low price guarantee

Our low price guarantee – where expressly stated – applies exclusively to competitor products that are regularly available at the time of the price comparison and are not part of special offers, discount campaigns or sales. The competitor must have its registered office in the European Union or in Switzerland. Excluded from the low price guarantee are offers from third countries (e.g. via Temu, Aliexpress, Amazon or similar by third country companies) as well as all price-reduced or otherwise discounted offers from competitors.

Fee for the disposal of electrical appliances and/or rechargeable batteries installed in them

A disposal fee for electrical appliances and/or the rechargeable batteries installed in them is already included in the listed sales price. The amount of the fee is based on the legal requirements and fee rates applicable in the respective country of delivery (e.g., the advance recycling fee in Switzerland, disposal fees in accordance with the WEEE Directive or the Battery Directive in EU member states) and is not shown separately.

This contribution funds the environmentally responsible disposal and recycling of the devices and their components. Electrical appliances and batteries contain valuable raw materials, but also substances that can be harmful to the environment. Specialized disposal is therefore important in order to recycle them safely and sustainably. There are no additional costs to you when returning end-of-life devices: You can drop them off for free at the official collection points or take-back programs in your state. In this way, we are helping to conserve resources and protect the environment.

Conclusion of the contract; technical steps up to the conclusion of the contract and correction of input errors; storage of the contract text

The presentation of the products (hereinafter also referred to as “goods”) in the online store is a non-binding online catalog or a non-binding invitation to customers to order the product in the online store. It does not constitute a binding offer to enter into a sales contract; rather, an order placed by the customer is considered an offer to LIINI AG to enter into a sales contract.

You can select products from the seller’s range and collect them in a so-called shopping cart using the “Add to cart” button. There you can change the desired quantity at any time or remove selected goods completely. If you have deposited goods there, clicking on the “Continue to checkout” button will take you to a page where you can enter your data and then select the shipping and payment method and check your details. You can correct your input errors (e.g. regarding payment method, dates or the desired quantity) by editing the respective field. By submitting an order via the online store by clicking on the “Place order” button, you are placing a legally binding order; however, an order can only be placed and transmitted if the customer has accepted these GTC by ticking the box. You are bound to the order for a period of two (2) weeks after placing the order; this does not affect your right to cancel your order.

The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function. The automatic confirmation of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The contract is only concluded when the seller issues a declaration of acceptance, which is sent by a separate e-mail (order confirmation), at the latest when the ordered goods are delivered. The contractual provisions with details of the goods ordered, including these GTC and the cancellation policy and the privacy policy, will be sent to you by e-mail upon acceptance of the contract offer or upon notification thereof.

LIINI AG reserves the right, at any time and without providing a reason, to reject orders received or placed, in whole or in part. In this case, the customer will be informed by email and any payments already made will be refunded. Further claims are completely excluded; in particular, the non-deliverable products will not be forwarded.

payment

Payment in the online shop can be made with the following payment methods:

• Apple Pay
• Google Pay
• Klarna
• Mastercard
• PayPal
• Revolut (EU only)
• Twint
• Visa

Payment fees

Payment via PayPal: When paying via PayPal, EUR / CHF exchange rate fees will be charged. The exact fee amount is displayed in the checkout area before placing the order. The exchange rate fees can be adjusted to the current exchange rates at any time and without prior notice.

Shipping; exclusion of liability in connection with delivery

The shipment will be made on the same day of receipt of payment, if the order is received no later than 12:00. On weekends (Saturday and Sunday) and official national or cantonal holidays (Switzerland & Germany) there is no shipping.

Any liability for damage incurred by customers from loss, theft, misuse, etc. in connection with the delivery of the parcel, even if these were not received directly or by third parties, is expressly excluded.

Delivery costs

The delivery costs shown in the checkout area apply, which depend on the delivery country. An adjustment of the delivery costs is possible at any time and without prior notice.

Incorrect address / subsequent delivery

In the event of a new shipment due to an incorrect address provided by the buyer, we reserve the right to claim the flat-rate shipping fee retrospectively. The flat rate is 8.00 € / 8.00 CHF. It is the buyer’s duty to check all details before completing the order process.

Warranty and limitation period for EU consumers

We are liable for material defects or defects of title of delivered goods in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB (GERMAN CIVIL CODE). The limitation period for statutory claims for defects is two years and begins with the handover of the goods.

The warranty only applies to products purchased by the original purchaser from an authorized dealer or through the official sales channel. Proof of the original proof of purchase is a prerequisite for making a warranty claim.

Warranty claims are granted exclusively to the original purchaser. These claims may not be assigned to third parties (e.g., B when buying a used device through third-party platforms such as Ebay classifieds or similar.

Notification of defects

If products are delivered with obvious damage to the packaging or contents, the customer must immediately complain to the delivery agent and refuse acceptance, without prejudice to their warranty rights or claims under the warranty conditions. The customer is obliged to have a damage confirmation message from the delivery man handed over to them. Usually this can be done at the local post office.

Any damage caused during transport must also be reported to LIINI AG immediately. It is also up to the customer to check the ordered products immediately upon receipt. LIINI AG’s customer service must be notified immediately via the support system (www.LIINI.ch/Support) of any defects or discrepancies from the order. LIINI AG reserves the right to request proof of the defect.

Warranty conditions

Any guarantees granted by us for certain products are in addition to the warranty claims due to material defects or defects of title and in addition to the right of withdrawal; these rights remain unaffected by our guarantees. Details of the scope of such guarantees can be found in the following guarantee conditions:

• The products are guaranteed for a total of 24 months from receipt of the order. Wearing parts are completely excluded from the warranty. Wear parts are:
• Battery (The battery of the device has a service life of approx. 500 full charging cycles. After this, the battery will still provide approx. 80 % of its original power).
• Seals (adapter and bottle warmer)

The warranty is also excluded:

• When purchasing used devices through third-party platforms such as eBay Classifieds or similar sites, the warranty is reserved exclusively for the original purchaser when the purchase is made through an authorized reseller or our official sales platform.
• If the defect is due to improper handling or use of the product that does not correspond to normal use or that does not correspond to the use recommended by us.
• If the defect is due to a malfunction caused by incorrect operation and does not correspond to the operating instructions described in the respective user manual.
• If the defect is due to external interference, in particular repairs or interventions by persons not authorized by LIINI AG to do so.
• If the product has been damaged due to water contact / water damage.
• Normal signs of wear and tear do not give rise to a warranty claim.

Special instructions for use and shelf life of the milk powder attachments

The containers are designed for the temporary storage of powdered milk, especially overnight. Due to regular mechanical stress—such as friction from the powder, frequent boiling, or sterilization—they are subject to natural wear and tear, particularly the integrated silicone seals (sealing membranes). For hygienic and functional reasons, the milk powder attachments must be replaced at least every three months. Prolonged use may impair the seal and functionality, and is at your own risk.

The milk powder attachments are therefore considered wear parts. A replacement will only be provided free of charge if a material or manufacturing defect occurs within three months of the date of purchase. Any use beyond this period or any defect that occurs after this period shall not be considered a defect under the warranty.

In order to check the warranty claim, the customer must open a ticket under the corresponding category “Problem with device / defect” in the ticket system at www.LIINI.ch/Support and provide the evidence required there (varies depending on the product).

If LIINI AG detects damage to the device that is not covered by the warranty (e.g., a warped heating plate, unusual scratches or dents, etc.), all warranty claims are excluded.

LIINI AG may, at its sole discretion, fulfill a customer’s warranty claim either by providing a partial replacement (e.g., replacement parts such as gaskets) or a complete replacement with an equivalent product.

Cancellation policy for EU consumers

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity) and are resident in an EU member state, you have a right of withdrawal in accordance with the statutory provisions. If you make use of your right of withdrawal as a consumer, you must bear the regular costs of the return shipment. The return costs depend on the total weight of the parcel and will be deducted from the refund amount as shown below. A cheaper return shipment (e.g. parcel S or M) is not possible due to the lack of shipment tracking and exclusion of liability. We will provide you with an appropriate return label for the return. Return shipping costs may be adjusted at any time and without prior notice to reflect the current rates listed at www.DHL.de or www.DPD.com.

Germany:

• Parcel up to 2 kg: 6.19 €
• Parcel up to 5 kg: 7.69 €
• Parcel up to 10 kg: 10.49 €
• Parcel up to 20 kg: 18.99 €

Austria:

• Parcel up to 2 kg: 14.49 €
• Parcel up to 5 kg: 17.49 €
• Parcel up to 10 kg: 22.49 €
• Parcel up to 10 kg: 28.49 €

All other countries

The return costs from other EU countries are calculated using the DHL online franking tool.

https://www.dhl.de/de/privatkunden/pakete-versenden/online-frankieren.html?type=ShipmentEditor

The corresponding prices are always inclusive. VAT of the respective country.

In all other respects, the provisions set out in detail in the following apply to the right of withdrawal

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must notify us, LIINI AG, Bahnhofstrasse 21, 4571 Lüterkofen, Switzerland, of your decision to withdraw from this contract by means of a clear statement (e.g., by mail or email). You can use the attached sample withdrawal form, but this is not mandatory. You can also fill out and submit the model withdrawal form or another clear statement electronically on our website at https://liini.ch/support/. If you make use of this option, we will send you a confirmation of receipt of such a revocation without delay (e.g. by e-mail). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

Cancellation policy for CH customers (returns)

As a consumer from Switzerland, you have the right to revoke this contract within seven days without giving any reason. The withdrawal period is seven days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must notify us, LIINI AG, Bahnhofstrasse 21, 4571 Lüterkofen, of your decision to withdraw from this contract by means of a clear statement (e.g., by mail or email). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The return shipment (return) is subject to a charge and must be borne by the buyer. We do not provide a returns label, the goods must be posted at a local post office.

Exclusion of the right of withdrawal for hygiene articles

According to § 312g para. 2 No. 3 BGB, there is no right of withdrawal for contracts for the delivery of goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Due to the nature and intended use of our hygiene articles (marked with the corresponding hygiene seal), revocation for reasons of health protection is not possible as soon as the seal on the products has been removed or broken after delivery.

Exclusion of the right of withdrawal for custom-made products

According to § 312g para. 2 No. 1 BGB, there is no right of withdrawal for contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Since our necklaces and finger rings are custom made with your or your child’s fingerprint and corresponding specific requirements and wishes, it is not possible to cancel these custom orders. This exclusion also applies if the goods have not yet been engraved.

Refusal to accept the package

If the customer refuses to accept the shipment, the shipment will be automatically returned to us by the carrier. The refusal of acceptance is to be equated with a return. The costs for the return shipment mentioned in the GTC apply.

Reference values warm-up time / measured values of the liquid / tolerances

The published reference measurements on the warm-up time do not represent binding product properties and can vary depending on the desired final temperature, starting temperature, bottle material (glass or plastic), outside temperature and amount of content.

The different temperature levels of the LIINI® bottle warmers are checked with calibrated temperature measuring devices and adjusted accordingly. Due to various variables (bottle material, ambient temperature, water hardness, consistency of breast milk) during the warming process, tolerances of +/- 2.5°C to the displayed temperature in °C may occur. Different tolerance values and the accuracy of the measuring device (observe the manufacturer’s specifications) can also lead to a difference.

Possible different heating times as well as tolerance deviations in the determined liquid temperature do not represent a product defect and are no reason for a return or withdrawal of the product.

Ticket/Support System

All communication between LIINI AG and its customers must take place via the ticket/support system at www.LIINI.ch/Support.

Transfer of risk

The risk passes to the buyer as soon as the shipment has been handed over to the person carrying out the transport. If the dispatch is delayed or becomes impossible through no fault of ours, the risk is transferred to the buyer with the notification of readiness for dispatch. LIINI AG’s agreement to cover transportation costs on a case-by-case basis does not affect the transfer of risk.

Liability

We shall be liable to the customer in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses. We are expressly not liable for the occurrence of a certain success that the customer hopes to achieve by purchasing the products.

In other cases, we shall only be liable in the event of a breach of a contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely (so-called cardinal obligation), limited to compensation for foreseeable and typical damage. Our liability is excluded in all other cases.

Our liability for damages resulting from injury to life, limb or health and under the Product Liability Act remains unaffected by the above limitations and exclusions of liability.

Governing Law and Jurisdiction, Dispute Resolution

The following applies to EU consumers: Swiss law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country remains unaffected by the choice of law made in sentence 1. If you had your domicile or habitual residence in Switzerland when the contract was concluded and have either moved out of Switzerland at the time the action is brought by us or your domicile or habitual residence is unknown at this time, the place of jurisdiction for all disputes shall be Feldbrunnen (Canton of Solothurn) in Switzerland.

Dispute resolution: The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

Furthermore, the following applies: Lüterkofen (Canton of Solothurn) is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to Swiss law.

Contact / customer service

If you have any questions, problems, suggestions or other matters, you can open a ticket at any time at www.LIINI.ch/Support.

Use of Artificial Intelligence (Chatbot)

LIINI AG uses artificial intelligence (AI) as a supportive tool, including for the creation of product descriptions, how-to guides and website content, translations, marketing and social media content, conceptual images and visualizations, as well as in customer service (e.g., chatbots and intelligent assistance systems in the ticket/support system). AI does not replace human decision-making; LIINI AG is responsible for all published content.

Key content—particularly product information, safety instructions, user manuals, and website text—is reviewed by our team before publication. If we do happen to notice any errors, we will correct them as soon as possible.

AI-generated concept images or lifestyle visualizations are provided for illustrative purposes only and will be labeled accordingly where necessary or required by law. The official product images, product descriptions, technical specifications, and user manuals are always the definitive sources for the characteristics of our products.

Responses from AI-powered assistance systems in customer service may be of a general nature and are non-binding. For specific, complex, or sensitive issues, we recommend contacting our staff directly through the ticket/support system. We reserve the right to modify, expand, or discontinue AI-powered services at any time.

When using AI, we comply with applicable data protection regulations and legal transparency requirements, including Article 50 of the EU AI Act. Personal data is processed exclusively in accordance with our Privacy Policy. For more information on the use of AI at LIINI®, visit https://liini.ch/einsatz-von-ki/.

Translations of the GTC

In addition to the original German version, we have provided translations in English, French and Italian on our website at LIINI.ch. These translations are for ease of understanding and are a supplement to our official German version. Please note that in the event of any discrepancies, the German version of the GTC shall prevail and be legally binding.

English: Please note – This translation is provided for your convenience only. In case of any discrepancies or contradictions between this translation and the German version of the Terms and Conditions, only the German version shall prevail.

Français: Veuillez noter – Cette traduction est fournie uniquement pour votre commodité. En cas de divergences ou de contradictions entre cette traduction et la version allemande des Conditions Générales, seule la version allemande prévaudra.

Italiano: Si prega di notare – Questa traduzione è fornita solo per vostra comodità. In caso di discrepanze o contraddizioni tra questa traduzione e la versione tedesca dei Termini e Condizioni, solo la versione tedesca avrà validità.

Severability clause

Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable in whole or in part, or should the General Terms and Conditions contain a loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. In place of the invalid or unenforceable provision or to fill the gap, an appropriate provision shall apply which, as far as legally possible, comes closest to what the contracting parties intended or would have intended according to the meaning and purpose of the GTC if they had considered the point.

Effective Date of the Terms and Conditions: September 21, 2026