scope

These General Terms and Conditions (hereinafter also referred to as: GTC) apply to all contracts concluded via the online store www.LIINI.ch between LIINI GmbH, Balmfluhstrasse 7, 4532 Feldbrunnen, Switzerland (hereinafter also referred to as: Seller), and the customer. The version of the GTC valid at the time the contract is concluded shall apply. LIINI GmbH reserves the right to amend the GTC at any time without prior notice. We do not accept deviating terms and conditions of the customer. This also applies if we do not expressly object to the inclusion.

Offer; Retention of title

The offer is aimed at customers from Switzerland, Liechtenstein, Germany and Austria. The offer is valid as long as it can be seen in the online shop and / or stocks last. Price and range changes are reserved at any time and do not have to be announced in advance. The images / product photos displayed in the online shop as well as all information on the products are used for illustration and are non-binding at all times. They may differ from the real product.

The delivered goods remain the property of LIINI GmbH until the purchase price has been paid in full.

Prices

The prices in the store are shown either in CHF (Switzerland & Liechtenstein), EUR (EU member states) or AED (United Arab Emirates) depending on the access location (geolocalization via IP address) and are inclusive of VAT of the respective country (CH & EU, third countries without VAT).

Conclusion of the contract; technical steps up to the conclusion of the contract and correction of input errors; storage of the contract text

The presentation of the products (hereinafter also referred to as “goods”) in the online store is a non-binding online catalog or a non-binding invitation to customers to order the product in the online store. It does not constitute a binding offer to conclude a purchase contract, but rather an order placed by the customer is deemed to be an offer to LIINI GmbH to conclude a purchase contract.

You can select products from the seller’s range and collect them in a so-called shopping cart using the “Add to cart” button. There you can change the desired quantity at any time or remove selected goods completely. If you have deposited goods there, clicking on the “Continue to checkout” button will take you to a page where you can enter your data and then select the shipping and payment method and check your details. You can correct your input errors (e.g. regarding payment method, dates or the desired quantity) by editing the respective field. By submitting an order via the online store by clicking on the “Place order” button, you are placing a legally binding order; however, an order can only be placed and transmitted if the customer has accepted these GTC by ticking the box. You are bound to the order for a period of two (2) weeks after placing the order; this does not affect your right to cancel your order.

The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function. The automatic confirmation of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The contract is only concluded when the seller issues a declaration of acceptance, which is sent by a separate e-mail (order confirmation), at the latest when the ordered goods are delivered. The contractual provisions with details of the goods ordered, including these GTC and the cancellation policy and the privacy policy, will be sent to you by e-mail upon acceptance of the contract offer or upon notification thereof.

LIINI GmbH is free at any time and without giving reasons to reject orders received or made in whole or in part. In this case, the customer will be informed by email and any payments already made will be refunded. Further claims are completely excluded; in particular, the non-deliverable products will not be forwarded.

payment

Payment in the online shop can be made with the following payment methods:

• Klarna invoice
• Klarna
• Immediate payment
• PayPal
• Mastercard (Stripe)
• Visa (Stripe)
• Apple Pay (Stripe)
• Google Pay (Stripe)
• TWINT (Switzerland only)

Payment fees

Payment via PayPal: When paying via PayPal, EUR / CHF exchange rate fees will be charged. The exact fee amount is displayed in the checkout area before placing the order. The exchange rate fees can be adjusted to the current exchange rates at any time and without prior notice.

Shipping; exclusion of liability in connection with delivery

The shipment will be made on the same day of receipt of payment, if the order is received no later than 12:00. On weekends (Saturday and Sunday) and official national or cantonal holidays (Switzerland & Germany) there is no shipping.

Any liability for damage incurred by customers from loss, theft, misuse, etc. in connection with the delivery of the parcel, even if these were not received directly or by third parties, is expressly excluded.

Delivery costs

The delivery costs shown in the checkout area apply, which depend on the delivery country. An adjustment of the delivery costs is possible at any time and without prior notice.

Incorrect address / subsequent delivery

In the event of a new shipment due to an incorrect address provided by the buyer, we reserve the right to claim the flat-rate shipping fee retrospectively. The flat rate is 8.00 € / 8.00 CHF. It is the buyer’s duty to check all details before completing the order process.

Warranty and limitation period for EU consumers

We are liable for material defects or defects of title of delivered goods in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB (GERMAN CIVIL CODE). The limitation period for statutory claims for defects is two years and begins with the handover of the goods.

Notification of defects

If products are delivered with obvious damage to the packaging or contents, the customer must immediately complain to the delivery agent and refuse acceptance, without prejudice to their warranty rights or claims under the warranty conditions. The customer is obliged to have a damage confirmation message from the delivery man handed over to them. Usually this can be done at the local post office.

All transport damage must also be reported to LIINI GmbH immediately. It is also up to the customer to check the ordered products immediately upon receipt. In the event of any defects or deviations from the order, LIINI GmbH customer service must be notified immediately via the support system (www.LIINI.ch/Support). LIINI GmbH reserves the right to request proof of the defect.

Warranty conditions

Any guarantees granted by us for certain products are in addition to the warranty claims due to material defects or defects of title and in addition to the right of withdrawal; these rights remain unaffected by our guarantees. Details of the scope of such guarantees can be found in the following guarantee conditions:

The products are guaranteed for a total of 24 months from receipt of the order. Wearing parts are completely excluded from the guarantee. Wear parts are:

• Battery (The battery of the device has a service life of approx. 500
  complete charging cycles. After this, the battery still provides approx. 80% of its original power).
• Gaskets (adapters and bottle warmers)

The guarantee is also excluded:

• If the defect is due to improper handling or use of the product that does not correspond to normal use or that does not correspond to the use recommended by us.
• If the defect is due to a malfunction caused by incorrect operation and does not correspond to the operating instructions described in the respective user manual.
• If the defect is due to external interference, in particular repairs and interventions by persons who have not been authorized to do so by LIINI GmbH.
• If the product has been damaged due to water contact / water damage.
• Normal signs of wear and tear do not give rise to a warranty claim.

In order to check the warranty claim, the customer must open a ticket under the corresponding category “Problem with device / defect” in the ticket system at www.LIINI.ch/Support and provide the evidence required there (varies depending on the product).

If LIINI GmbH discovers damage to the appliance that is not covered by the warranty (e.g. misshapen heating plate, untypical scratches or dents, etc.), any warranty claims are excluded.

LIINI GmbH may, at its own discretion, fulfill a warranty claim of the customer either by partial (e.g. spare parts such as seals) or complete replacement by an equivalent product.

Cancellation policy for EU consumers

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity) and are resident in an EU member state, you have a right of withdrawal in accordance with the statutory provisions. If you make use of your right of withdrawal as a consumer, you must bear the regular costs of the return shipment. The return costs depend on the total weight of the parcel and will be deducted from the refund amount as shown below. A cheaper return shipment (e.g. parcel S or M) is not possible due to the lack of shipment tracking and exclusion of liability. We will provide you with an appropriate return label for the return. The costs for the return shipment can be adjusted to the applicable prices at www.DHL.de or www.DPD.com at any time and without prior notice.

Germany:

• Parcel up to 2 kg: 5.49 €
• Parcel up to 5 kg: 6.99 €
• Parcel up to 10 kg: 10.49 €

Austria:

• Parcel up to 2 kg: 14.49 €
• Parcel up to 5 kg: 16.49 €
• Parcel up to 10 kg: 21.49 €

Luxembourg:

• Parcel up to 10kg: 13.50 €

In all other respects, the provisions set out in detail in the following apply to the right of withdrawal

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise the right of withdrawal, you must inform us, LIINI GmbH, Balmfluhstrasse 7, 4532 Feldbrunnen, Switzerland, of your decision to withdraw from this contract by an unequivocal statement (e.g. by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. You can also electronically complete and submit the sample withdrawal form or another clear declaration on our website https://liini.ch/support/. If you make use of this option, we will send you a confirmation of receipt of such a revocation without delay (e.g. by e-mail). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

– End of the withdrawal policy

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