Delivery promise

All orders received by 12.00 noon from Monday to Friday will be dispatched on the same day.

Shipping

We ship to Switzerland, Liechtenstein, all countries in the European Union, the United Kingdom, and many other countries worldwide. We do not ship to the United States, Canada, Mexico, or China. You can see whether your country is eligible for delivery when you select your delivery country at checkout.

Shipping is carried out by the following transport companies:

• Swiss Post (Switzerland and Liechtenstein)
• DHL (Germany and the rest of the EU)
• FedEx (United Kingdom and other countries)

Depending on the shipping country, other shipping service providers may also be commissioned for delivery.

The standard transit times without posting day (Monday to Friday, excluding Saturday and Sunday) are as follows:

• Switzerland and Liechtenstein: 1–2 days
• Germany: 1–2 days
• Austria: 3–5 days
• Other EU countries: 5–10 days
• United Kingdom: 5–10 days
• Rest of Europe: 7–14 days
• Other countries: 10–20 days

Shipping Costs and Free Shipping

Shipping costs vary depending on the destination country. We offer free shipping on orders of the specified value or higher.

The prices quoted include VAT in the respective country of delivery. Due to varying tax rates, the amount may differ by a few cents. The amount displayed in the shopping cart and at checkout is final.

Why are these costs incurred?

The logistical effort is almost identical regardless of the order value. Each order incurs fixed costs for:

• Picking in the warehouse
• Packaging material
• Shipping and transportation
• Payment and system fees

These fixed costs are higher in relation to the value of the goods, especially for smaller order amounts. If we generally factored these costs into the product prices, we would have to offer all items at a higher price.

By charging shipping costs separately for orders below the free shipping threshold, we ensure that:

• our product prices remain fair and competitive
• Customers with larger orders benefit from free shipping
• we can work sustainably and economically

A cheaper shipping alternative (e.g. in a letter) is not possible due to the lack of insurance and tracking.

Customs and Import Duties

For shipments to countries outside the European Union (excluding Switzerland and Liechtenstein), customs duties, import taxes, and carrier fees may apply. These costs are to be borne by the recipient. For the United Kingdom, British VAT is already included in the price for orders up to £135.

Black Week / Christmas

During Black Week and the holiday season, delays may occur due to the high volume of orders and large numbers of packages handled by shipping carriers.

Incorrect address / subsequent delivery

In the event of a new shipment due to an incorrect address provided by the buyer, we reserve the right to claim the flat-rate shipping fee retrospectively. The flat rate is 8.00 € / 8.00 CHF. It is the buyer’s duty to check all details before completing the order process.