Do you have a defective device? Thanks to your photos and videos, our support team can assess your issue directly – without you having to send in the affected device.

Things often have to be done quickly, especially with a baby or child. That’s why we give you a 24-hour guarantee: We will check your request within 24 hours and initiate a solution – provided that the requested photos/videos are complete and clearly recognizable.

Yes, filling out the form will take a little longer. But you save yourself the packing, the trip to the post office and, above all, the waiting time until the device has arrived and been checked by us.

That means for you:
✓ Faster solution
✓ No shipping costs
✓ Shorter waiting time