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Register return

You report your return via the ticket system

Check returns

After receiving the return, we will check your goods

Goods return to the warehouse

If everything is ok, the goods are put back into storage

Money back

The purchase price will be refunded via the original payment method

Our products are used in the sensitive baby area. This is precisely why LIINI applies particularly high hygiene, safety and quality standards.

In our view, bottle warmers, bottle warmers and the corresponding accessories in particular are not ordinary consumer products, but products with special hygiene requirements. They come into direct contact with baby bottles, bodily fluids such as breast milk and other baby food and therefore with a particularly sensitive area in the everyday life of families.

This is why our returns process is deliberately different from many other industries – especially the fashion industry.

Register return
Already knew?

With a returns rate of just 1.41%, LIINI is one of the best in e-commerce. In many industries – especially in fashion – 10 % to 40 % of orders are returned.

Our quota shows: If products really work, they will be kept.

LIINI return rate
This is how a return works for us
Returns in the warehouse
Why baby products are not comparable to fashion

In the fashion industry, returns processes are often highly automated and designed for high speed. In addition, purchase prices and margins in parts of this industry are calculated in such a way that time-consuming manual checks are often not economically viable. The cost of checking, repackaging and restocking is sometimes higher than the actual value of the goods.

As a result, returns are not always carefully checked individually, but are sometimes sorted out, written off or even disposed of, depending on their condition and cost.

This is not an option for us when it comes to products for babies .

Please ask yourself:

Would you want to use a bottle or bottle warmer for your own baby that has already been opened, tested or used by someone else?

This is exactly the question we ask ourselves. And that’s why we act consistently on this topic – for the health of your baby.

Opened hygiene products are excluded from returns

For reasons of hygiene, opened, tested or used products cannot be returned (hygiene articles). This applies in particular to products that come into direct contact with baby bottles, food or sensitive accessories.

The following product categories are affected in particular:

  • Bottle Warmer
  • Bowl Warmer
  • Breast pumps
  • Adapter
  • Milk powder attachments

The reason is simple:
We want every family to receive a product that they can be sure has not already been opened, tested, used or reconditioned by another family.

For us, it’s not just about processes, but about trust, responsibility and safety in the sensitive baby area.

LIINI hygiene test
Why we need more time to process returns

Where returns are possible, we do not simply process returns automatically. Each product must be checked individually and assessed according to our internal quality standards.

These include, among others:

  • the hygienic visual inspection

  • checking for signs of use or opening

  • the technical inspection, if necessary

  • Clean documentation of the return flow

Only then can a decision be made as to whether a refund or further processing can take place.

Why LIINI charges for returns

LIINI charges for returns. There are also good reasons for this.

Unlike large mass retailers, we do not include returns in our product prices as a lump sum. We want to keep our prices fair and not spread the costs across all customers – including those who deliberately order and do not cause returns.

What’s more, a return not only incurs shipping costs, but also internal costs for acceptance, inspection, processing and documentation. Especially in the sensitive baby sector, this effort is significantly higher than in many other industries.

The cost obligation also helps to avoid unnecessary orders for selection, as is the case in other industries. This is also a conscious decision for us – in terms of sustainability, fairness and the responsible use of resources.

Our principle

With LIINI, every family should be able to rely on receiving a product that really meets our high standards in the baby sector.

That is why it is very clear to us:

Hygiene, safety and responsibility take precedence over speed and convenience. As founding parents, we stand for this with our name.

Thank you for your understanding and for sharing this commitment to quality.

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